Privacy Policy
Effective date: April 1, 2026. This page explains how we handle personal information.
Who we are
TWC Software ("we", "us", "our") is a software engineering and consulting firm. Our registered office is R&F Princess Cove Phase 2, B3A-2-42-06 R&F Marina Place, Mercu 2, Jalan Tanjung Puteri 1, 80300 Johor Bahru, Johor, Malaysia. You can reach us at hello@twcsoftware.com.
Information we collect
We collect only the information needed to operate our business and respond to inquiries:
- Contact details you provide through forms (name, email, company, phone, message).
- Limited usage data via privacy-respecting analytics (page views, referrer, approximate region).
- Technical logs needed to operate and secure the site (IP address, user agent, timestamps).
How we use information
We use the information we collect to:
- Respond to your inquiry and deliver the services you request.
- Operate, secure, and improve our website.
- Comply with legal obligations and enforce our terms.
Legal bases
Where applicable (e.g., under GDPR), we rely on the following legal bases: your consent, the performance of a contract with you, our legitimate interests in operating our business, and compliance with legal obligations.
Retention
We retain personal information for as long as needed to fulfill the purposes described above, or as required by law. Inquiry data is typically retained for up to 24 months.
Your rights
Depending on where you live, you may have the right to access, correct, delete, or port your personal information, and to object to or restrict certain processing. To exercise any of these rights, email us at hello@twcsoftware.com.
International transfers
We may transfer information to countries other than your own. When we do, we use appropriate safeguards such as standard contractual clauses.
Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information. No system is perfectly secure, but we work to follow current best practices.
Changes
We may update this policy from time to time. Material changes will be reflected by updating the effective date at the top of this page.
Contact
Questions about this policy? Email hello@twcsoftware.com or write to us at R&F Princess Cove Phase 2, B3A-2-42-06 R&F Marina Place, Mercu 2, Jalan Tanjung Puteri 1, 80300 Johor Bahru, Johor, Malaysia.